Pursuant to the Israeli Consumer Protection Law, a Client is entitled to cancel a catering service transaction within 14 (fourteen) days from the transaction date or from the date of receiving the transaction document, provided that the cancellation is made at least 2 (two) business days (excluding rest days) prior to the event date.

Upon cancellation within the statutory 14-day window, the Client is entitled to a refund minus a cancellation fee of 5% of the transaction value or 100 ILS (whichever is lower).

If the cancellation is requested after 14 days from booking but more than 7 (seven) calendar days before the event, the Company will refund the deposit minus actual preparatory costs incurred (if applicable).

In case of cancellation less than 7 (seven) calendar days before the event, the Company reserves the right to retain 50% of the total order value to cover reserved personnel scheduling and rejection of alternate bookings.

For cancellations requested less than 2 (two) business days before the event, the Client is liable for 100% of the agreed order price, as all raw ingredients are purchased and custom food production cycle is fully active.

Please note that under section 14C(d)(4) of the Israeli Consumer Protection Law, the right to cancel a transaction without standard cost liabilities does not apply to goods manufactured or prepared specifically under the consumer’s customized specifications (which applies directly to custom catering menus requiring custom ingredient acquisition).

To request an official cancellation, the Client must send a written notice containing order details and transaction reference to the Company manager via WhatsApp or email: info@culinarissimo.com.

Refunds are processed within 14 business days from the official receipt of the cancellation notice, back to the Client’s bank account or the credit card used for the transaction.